Problem with form in lightbox, over quota though we haven't reached the limit

  • Profile Image
    SpartaQ
    Asked on January 25, 2018 at 07:15 AM

    Hello,


    The general url of my form works https://form.jotformeu.com/jsform/71013981266354 but in the lightbox on our site, it returns an error saying we are over quota though we have not reached the limit yet as far as I can see.

    Nay help would be appreciated,


    Thanks.


    Todd

  • Profile Image
    Ardian_L
    Answered on January 25, 2018 at 09:33 AM

    I have cleared your form's cache. And it is working fine now. For future issues, you can clear your form's cache as well. Please check the instructions on the link below:

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you have any other question. Thank you.

  • Profile Image
    SpartaQ
    Answered on January 26, 2018 at 08:54 AM

    Thank you, it's works now. And thanks for the cache info, I had tried that but I didn't see any results at first so I moved on thinking it must be some other reason. Anyway, it works now and I have the tip, so thanks again.