Registration blocked

  • silderlisa1
    Asked on January 25, 2018 at 8:52 AM

    Hi there

    I just created our first JotForm: https://eu.jotform.com/build/80242605084349.


    Some test users informed me that the webseite is blocked once they enter their data and click on "register/Anmeldung".

    This should not happen when we send the form to our members...

    Is there anything you/we can do to prevent this?

    Many thanks and rgds, Silvia

    silvia@cornelsreisebar.ch


    Page URL: https://eu.jotform.com/build/80242605084349
  • BJoanna
    Replied on January 25, 2018 at 10:35 AM

    I tested your form, but I was not able to replicate the issue you reported. I successfully submitted the form and was redirected to the Thank You page. 

    1516893783thankyou Screenshot 10

    Were you able to resolve your issue? 

    If not please ask your users to try to submit the form again. You can also suggest them to sue some other browser. If the issue still persists, please provide us a screenshot of the error message. 

    In case that your form is embedded and the issue occurred there provide us the webpage URL. 

  • silderlisa1
    Replied on January 26, 2018 at 4:43 AM
    Hi Joanna

    Many thanks for your quick reply. I received the screenshot and I believe it is their firewall that blocks the form from being sent.
    I have requested the guy to talk to his IT.

    I have another question : we are testing your tool for a registrement of about 300 persons to an event. We only have 1 event per year. The free solution should give us enough capacity, isnt’it ?

    The « 100 monthly submissions » is for payment-cases and not for form-registrations ?


    Many thanks for your feedback and best regards

    Silvia

    CORNELS REISEBAR
    www.cornelsreisebar.ch
    Tel. +41 (0)71 761 37 37

    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Donnerstag, 25. Januar 2018 16:35
    An: silvia@cornelsreisebar.ch
    Betreff: Re: Registration blocked

    A new response has been received:

    Answered by BJoanna
    I tested your form, but I was not able to replicate the issue you reported. I successfully submitted the form and was redirected to the Thank You page.

    Were you able to resolve your issue?
    If not please ask your users to try to submit the form again. You can also suggest them to sue some other browser. If the issue still persists, please provide us a screenshot of the error message.
    In case that your form is embedded and the issue occurred there provide us the webpage URL.
    View this thread on browser » Unsubscribe Thread
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  • BJoanna
    Replied on January 26, 2018 at 5:48 AM

    I moved your new question to a separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1362948