Paypal: Payment submission not working - things don't appear to be working at this time, Try again later

  • AstinHS
    Asked on January 25, 2018 at 9:01 AM

    Hello,

    I set up a form to collect payments. I accidentally initially set uit up with my personal paypal account and it worked fine. When I switched to the PTSA account every submission gets an error. "things don't appear to be working at this time, Try again later".

    We are in the middle of fundraising and need this to work. Please help!

    Thanks,

    Michelle

    Jotform Thread 1361785 Screenshot
  • aubreybourke
    Replied on January 25, 2018 at 11:03 AM

    I checked your form. And could reproduce the error.

    1) Can you check that the Paypal account email spelling is correct:

    sfaptsatreasurer@gmail.com

    2) Is the Paypal account setup correctly?

    They would have linked their card or bank account.

    3) If the problem persists may I suggest you contact Paypal support:

    https://www.paypal.com/us/selfhelp/home


  • AstinHS
    Replied on January 25, 2018 at 1:43 PM
    Can you confirm wheat the correct IPN url is?
    SFA PTSA Treasurer 2017-2018
    Gabriel Garcia
    ...
  • Nik_C
    Replied on January 25, 2018 at 3:08 PM

    If you're not using IPN outside of JotForm, you may use https://www.jotform.com/ipns/paypal.php

    Additionally, please check: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    Let us know if you need any assistance.

    Thank you!