I don't receive any form in my email anymore, is there anything wrong ?

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    egitoturismo
    Asked on October 05, 2012 at 08:03 AM

     

    I used to use Jotforms and everything was ok , but starting of September 3th, we don’t receive the forms in my emails anymore as usual, so, I found a lot of contacts in my jotforms account but not in my emails, all tests were done and the test messages have reached my email but no real forms at all! , I would like to know if there is anything wrong to be able to fix it the soonest possible!

    Waiting for your soonest feedback and Thanks in advance for your very kind attention! 

  • Profile Image
    pinoytech
    Answered on October 05, 2012 at 09:15 AM

    Hi,

    Sorry for the inconvenience that may have caused. Regarding on this issue, would you mind if we ask to provide us your Form URL or your website url where your form embedded for further assistance?

    Thank you!

  • Profile Image
    liyam
    Answered on October 05, 2012 at 09:26 AM

    Hello egitoturismo.  In addition to pinoytech's response, can you also check your inbox if you received an email with the subject line: New submission: notification testing?  I made a test submission using my form if you're able to receive notifications properly.

    We'll look forward to your reseponse.

    Thanks.

  • Profile Image
    egitoturismo
    Answered on October 05, 2012 at 09:27 AM
    HI,

    Kindly find below the requested links for your guidance:

    http://www.egitoturismo.com.br/New%20Year%20-%20Ficha%20de%20Interesse.html

    http://www.egitoturismo.com.br/Cruzeiro%20Econ%C3%B4mico%20-%20Ficha%20de%20interesse.html

    http://www.egitoturismo.com.br/Odiss%C3%A9ia%20no%20Rio%20Nilo%20-%20Ficha%20de%20interesse.html

    http://www.egitoturismo.com.br/Cairo%20Stop-over%20-%20Ficha%20de%20Interesse.html

    also, please be informed that we have 2 websites , and the same problem happens in both site not only this one!

    The url of the 2nd website is : www.turquiaturismo.com.br

    Thanks in advance for your help and waiting for your feedback!


  • Profile Image
    liyam
    Answered on October 05, 2012 at 09:32 AM

    Thank you for providing us the URL of your pages.  I noticed that all are using just one email address for all notifications.  So I tried to make a submission test going to your email address.  Can you check if you received an email on your inbox with the subject line New submission: notification testing?

    If you can't find anything on your inbox, can you check your spam / junk mail folder?

    Thanks.

  • Profile Image
    egitoturismo
    Answered on October 05, 2012 at 09:32 AM
    Hi,

    Have received your test submission!

    My problem is that all tests are ok and I’m receiving it in my email correctly, but when some client send the form It doesn’t go anymore to my email and , it can be only found on Jotforms’ website;

    Hope I made myself clear and in case of any doubts or further information needed, please, don’t hesitate to contact me.

    Thanks for your kind attention!

  • Profile Image
    pinoytech
    Answered on October 05, 2012 at 09:43 AM

     

    Hi,

    Changing your form's notification Sender Email address to noreply@jotform.com might solve the issue.

    Could you please try also to whitelist JotMail's IP's Addresses and do let us know if the said issue still persists or not.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

     

  • Profile Image
    egitoturismo
    Answered on October 05, 2012 at 10:05 AM
    Hi,

    If you’ve sent it using the provided form in my webiste, please be informed that i didn’t receive anything neither in my inbox nor in Junk emails.

    Thanks for your attention!!

  • Profile Image
    liyam
    Answered on October 05, 2012 at 10:27 AM

    Hello egitoturismo. As it appears, your email service provider is blocking emails sent by JotForm.  To solve this, you can give your email service provider a call and ask them to whitelist these IP addresses (as stated by pinoytech above):

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    As a quick solution for your forms, currently, some of your forms' settings are using the E-mail address field as sender email for your notification.  Changing your Notification's Sender E-mail address to noreply@jotform.com, as stated on the screenshot below might help you receive again your email alerts:

    Please let us know if you need further assistance and/or clarification.

    Thanks.