What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Checkout and Paypal: Free Trial options for both integrations schemes are performing charges inmediately

    Asked by weightwins on October 05, 2012 at 08:58 AM

    I'm trying out the different platforms available to me here in the UK and it seems to be only PalPal and Google Checkout that will work. I'm trying to set up a monthy subscription of GBP 4 but with one month free. In both cases, the message to the user is that it will charge immediately - any ideas as to what I'm doing wrong?

    Page URL:
    http://form.jotformpro.com/form/22783012021944

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 05, 2012 at 09:13 AM

    Thank you very much for those details.

    I will now forward your query to our development team for proper investigation.

    We'll contact you as soon as we receive an update.

  • Profile Image
    JotForm Support

    Answered by ozan on December 27, 2012 at 09:33 AM

    Hi weightwins,

    As you notified, there was a problem with trial in google checkout subscriptions. We've fixed the issue and the problem should be allright by now. But I can't replicate the paypal problem. As you can see in the screenshots below, paypal displays the trial amount correctly.

    This payment options are set as below:

    Can you elobrate the problem with paypal? I will be glad if you can. Thanks.