PayPal Form: receiving payments, but I can't find submissions.

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    greatermembership
    Asked on January 25, 2018 at 10:37 AM

    when people complete the form but pay via pay pal I don't see the completed form

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    BDAVID
    Answered on January 25, 2018 at 11:46 AM

    It appears like there hasn't been any submission made in your form, as there is nothing in the incomplete payments dashboard: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    If you have received payments that came from your form(http://www.jotform.us/form/80244019589158), can you please share the details, such as the full name, and email address?

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    greatermembership
    Answered on January 25, 2018 at 12:43 PM
    Sure..
    https://www.jotform.com/build/80244019589158
    We made the payment $1 just to test. We submitted the payment thru paypal
    but when I go into Jot I dont see it, I did see it prior to the payment
    being made.
    the tester was Gloria Johnson if that helps.
    ...
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    TREVON
    Answered on January 25, 2018 at 02:23 PM

    I have checked your form again and I can not see any submissions made on this form. I have also checked to see if there are any notifications made but none has been sent.

    The most likely explanation was the form was not completed or something happened before form was submitted as if it was submitted and submissions was not successful the you could see incomplete submissions.

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments


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    greatermembership
    Answered on January 25, 2018 at 03:43 PM
    So once a payment has been made I should see something?
    Should I test it again?
    ...
  • Profile Image
    greatermembership
    Answered on January 25, 2018 at 03:43 PM
    Wait.. the free version only lets me see one form?
    ...
  • Profile Image
    BDAVID
    Answered on January 25, 2018 at 04:14 PM

    Free version only allows receiving one payment per month, so you can upgrade to a paid plan that allows more payments per month. Also, I would suggest you enabling PayPal IPN, which is a POST message sent by Paypal  whenever a transaction is completed on their side: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account