All my forms are disabled

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    Asked on January 25, 2018 at 10:38 AM

    Any reason my login is disabled/suspended without notice.. Please help!


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    Answered on January 25, 2018 at 11:46 AM

    Your account (ericshao) is currently suspended. The form (Rental Application - Secure Edition Form) was found on your account suspicious of phishing activity because it is collecting Social Security Numbers (SSNs).


    Please be aware that online form builders, including JotForm, are being used for identity theft in the past. We go to great lengths to prevent this. That is why SSNs are considered as a Phishing activity as stated in our Terms of Use.

    This is a friendly reminder of best practices while using our platform. In no way, we want to interfere with your business. 

    We need to delete the guilty field so that we can reactivate your account. If that is okay with you, please let us know.

    If you really need to collect this information from the user, then you need to add the following to the form:

    1. An agreement stating the usage of sensitive information. You can use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    We will wait for your response. Thank you.