Submissions stopped working on form

  • Profile Image
    whitepuff
    Asked on January 25, 2018 at 10:57 AM

    hi there,

    we have a form thats been working successfully for the last 3 years which suddenly doesn't want to submit when the submission button is entered. 

    When the form is completed and submitted the following error message is shown:

    This site can’t be reached

    The web page at https://submit.jotformeu.com/submit/21913848637362/ might be temporarily down or it may have moved permanently to a new web address.


    ERR_TUNNEL_CONNECTION_FAILED
     
    Please can someone help fixing this issue urgently?
     
    thanks
     
    Johan
     
     
  • Profile Image
    Marvih
    Answered on January 25, 2018 at 12:03 PM

    I just tested a submission on your form https://form.jotformeu.com/21913848637362 and it was successfully submitted.

    1516899722709.gif


    Can you please try it again ? if it is still not working on your end, please try clearing your Browser's Cache http://www.refreshyourcache.com/en/home/