What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pedi o cancelamento da conta há um mês, porém novamente veio cobrança em meu cartão de crédito!!!!!!!!! Falta de respeito ao usuário ....

    Asked by cartorio2via on October 05, 2012 at 09:17 AM
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    JotForm Support

    Answered by NeilVicente on October 05, 2012 at 09:35 AM

    The support staff who attended to your request actually waited for your response before cancelling your subscription. We apologize for the inconvenience caused by this.

    With that said, I went ahead and cancellled your subscription. I have also processed a refund for the last payment made under your name.

    Again, we're sorry about this debacle.

    Thank you very much for doing business with JotForm. Good luck to you and your future endeavours!

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    Answered by cartorio2via on October 05, 2012 at 10:01 AM
    Acabo de receber um e-mail de vocês falando que minha cota está estourada. Envio a mensagem anexo.

    Mentira, pois tenho apenas 100 submissões e vocês já me cobraram o valor deste mês!


    Só aceito o cancelamento após o estorno do valor pago!

    Att.

    assinatura lu

    De: JotForm Support Forum [mailto:jotform@jotform.com]
    Enviada em: sexta-feira, 5 de outubro de 2012 10:35
    Para: certidao@cartorio2via.com
    Assunto: [SPAM**] Re: Pedi o cancelamento da conta há um mês, porém novamente veio cobrança em meu cartão de crédito!!!!!!!!! Falta de respeito ao usuário ....

    A new response has been received:
    Imagem removida pelo remetente. JotForm
    Answered by NeilVicente
    The support staff who attended to your request actually waited for your response before cancelling your subscription. We apologize for the inconvenience caused by this.
    With that said, I went ahead and cancellled your subscription. I have also processed a refund for the last payment made under your name.
    Again, we're sorry about this debacle.
    Thank you very much for doing business with JotForm. Good luck to you and your future endeavours!
    View this thread on JotForm Support Forum Unsubscribe
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    JotForm Support

    Answered by NeilVicente on October 05, 2012 at 10:10 AM

    It's a good thing that the refund did not process yet.

    Let me make this clear:

    Do you want the cancellation to take effect until the end of subscription you have already paid for (10/04/2012 - 11/04/2012)?

    If so, then I'll go ahead and keep your account set to Premium until the end date. In accordance with this agreement, we no longer have to refund your last payment.

    Please respond to this message if you agree with all the terms I have stated above.

    Thank you!