The user's comment field submission entry doesn't show when downloaded as an excel file.

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    Asked on January 25, 2018 at 12:29 PM

    When I pull up the results and make it an excel form the last column "Additional Comments" does not show any entries, although there are comments on t

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    Answered on January 25, 2018 at 02:19 PM

    I cloned your form for testing purposes. Sent a submission and downloaded the submission as an excel file, with that I was able to replicate the issue.

    I will forward this issue to our L2, so they can check it further. We will update you via this thread.

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    Answered on January 29, 2018 at 10:24 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Please check and do let us know if you still encounter the same problem.

    Thank you in advance for your understanding and cooperation.