- ElisacolomboAsked on January 25, 2018 at 12:53 PM
i was about to send out a form to my team, but first made a test registration myself with 2 more colleagues of mine and at the moment of submission, we all get the same error (image attached)
The form i am referring to is called "NDe Europe FY18 Mid Year Event Registration Form".
Perhaps you can see if there's any limitation flagged or what is the issue?
Hope i can received a solution by tomorrow morning, 9am CET as i need to send out this registration form asap.
- JotForm SupportRichie_PAnswered on January 25, 2018 at 02:41 PM
I cloned your form for testing purposes and made my own submission. I successfully submitted the form and did not encounter an error.
Make sure your firewall did not block submit.jotformeu.com or check your anti-virus if it blocked the site.
Try clearing your form cache.
If you still cannot submit, may we have a test submission on your form, to see if we can submit it using your form url ?
We will wait for your response.
- ElisacolomboAnswered on January 25, 2018 at 03:04 PM
i have cleared the cache like you suggested, and filled in the form now, from my home internet connection, and i get the same error.
i have also tried to submit a response into a different form i have created in the past, and i get the same error. This might be the reason why i am not receiveing answers in other forms i have currently open and shared to receive feedback.
can you please check if there's something off with my account?
- JotForm SupportaubreybourkeAnswered on January 25, 2018 at 04:10 PM
I checked your settings and everything looks good. I submitted your form and it went through just fine:
Please try it again.
If it reoccurs its likely that its a connectivity problem (as my colleague suggested).
You could test it by loading your form on a different network. For example on your mobile phones data network.
That will tell you if the problem is specific to your computer/network.
- ElisacolomboAnswered on January 25, 2018 at 04:23 PM
interesting. I have received your submission and i can register from my mobile phone, although with my laptop i am now on the same network and earlier this afternoon, i was on my work network (so a different one). And back then, also 2 more colleagues had the same error on the same network.
Don't know what to say. I will have more colleagues trying it tomorrow.
Hopefully it will work.
- JotForm SupportaubreybourkeAnswered on January 25, 2018 at 04:30 PM
Please get straight back to us if you encounter any more problems.