Short entry fields not appearing on report

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    Asked on January 25, 2018 at 01:02 PM

    Hi Support, 

    I have 2 short entry fields on a form, however my Excel report is not showing any values in those fields. On the notification email I see all the details including those entry fields, however the report is blank.  

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    Answered on January 25, 2018 at 02:40 PM

    Please try re-creating Excel Report by following this guide:

    After that, make sure that all the fields are checked. Here's a sample:


    If the issue still persists, please let us know. Thank you.

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    Answered on January 25, 2018 at 04:20 PM

    1516915152excel short entry issue config

    Yes, my report is configured to show the Training objective and comments.  And no values appear. I have attached a picture of the report configuration. Also, the headers showing Training Objective/Purpose.. and Comment wouldn't appear if it wasn't selected to appear on the report. So, yes I have ensured these were configured to the report. There seems to be an output issue with the report. 

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    Answered on January 25, 2018 at 04:24 PM

    The CSV file pulled directly from "View Submissions" shows that information, but includes other weird symbols in other fields. But the Excel version of this report does NOT show the Training Objective or comment fields.  

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    Answered on January 25, 2018 at 06:17 PM

    I will escalate this issue to our level 2 team. It seems to be a bug.

    As I was also able to replicate this even on my test form which has only Long Text Entry field.

    We will update you on this thread if the issue is now resolved.

    Thank you and sorry for the inconvenience.

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    Answered on January 26, 2018 at 11:20 AM

    Our developers resolved this issue. Please download your report again. If the issue still persists on your end, let us know.