Language: Selection box is not appearing anymore

  • Profile Image
    bachataporto
    Asked on January 25, 2018 at 01:15 PM

    Hello.

    In this form that I built, I configured the language so that the default is English, and another language (Portuguese) with the fields translated in the options.

    When I did it yesterday, it was working, with a language selection box in the top right corner, but today it does not appear anymore. The settings seem just fine.

    Can you please look into the issue?

    Thanks,

    Pedro Braz

  • Profile Image
    aubreybourke
    Answered on January 25, 2018 at 02:37 PM

    I checked your form and its working:

    1516909020Registration for Bachata Porto

  • Profile Image
    bachataporto
    Answered on January 25, 2018 at 03:17 PM

    Hello.

    It was not working, but somehow, the problem fixed by itself... also working here now

    It actually thought it was you that did something to fix it, but apparently not?


    Thanks,

    Pedro Braz

  • Profile Image
    aubreybourke
    Answered on January 25, 2018 at 03:43 PM

    I didn't change anything. Anyway, its working.

    Please get back to us should you require any further assistance.

  • Profile Image
    bachataporto
    Answered on January 26, 2018 at 05:47 AM

    Hello.

     

    It is happening again right now:

    1516962494Capture.PNG

    Maybe it has something to do with the hour of the day?

    The problem also manifests in preview.

    I tried adding another language (Spanish), but it didn't help.

    Maybe it has something to do with my timezone? I'm in Lisbon (GMT). Before fixing it, the language selection always worked I think. Or maybe has nothing to do... I changed it back to New York (GMT-5:00) and still does nor work...

    I then created a new form just to test, with english and portuguese. And the problem also happens when creating a new form: https://eu.jotform.com/build/80253098885366/settings#preview

    No language box to be seen:

    1516965217Capture2.PNG

     

    Then, I tried to find if has something to do with my account. So I searched for an example form with language selection and found this: 

    https://www.jotform.com/62490669173969

    And it is working:

    1516967071Capture3.PNG

    So, next step, I created a new form in my account importing this form.

    The result:

    1516967144Capture4.PNG

    And the language box no longer appears! So has something to do with my account or its current settings.

     

    Please help.

    I'll keep refreshing the form to see if there is a specific hour from which it works again.

  • Profile Image
    Ardian_L
    Answered on January 26, 2018 at 08:42 AM

    I have tested out your form and in my case it is working fine. Can you please clear your browser's cache and try again.

    1516973999Porto.gif

    Let us know if the issue persists. 

  • Profile Image
    bachataporto
    Answered on January 26, 2018 at 11:44 AM

    Ok, I found what's causing the issue.

    I was testing inside a corporate network, that is behind a proxy and a zscaler gateway. Even after clearing the cache in both chrome and IE, the issue remained.

    Then, I accessed from my home computer using my home internet connection, and it works fine.


    Regards,

    Pedro Braz


  • Profile Image
    aubreybourke
    Answered on January 26, 2018 at 12:14 PM

    Just checked. Its working for me. Must be an issue with your browser.

    Try clearing your browser cache.

    If that doesn't do it reset your browser settings.