Account suspended due to form is asking for SSN.

  • Profile Image
    Beatrice 
    Asked on January 25, 2018 at 01:46 PM

    I am trying to login in and its telling me its suspended.

    and the application on my website says its disabled

    can you please help me with this Thank you

  • Profile Image
    Jed_C
    Answered on January 25, 2018 at 03:11 PM

    We apologize for this inconvenience.

    Your account was suspended because one of your form http://www.jotform.us/form/62192303276149 asks an SSN number. 

    We have unsuspended your account and deleted the SSN field. You should now be able to use your account now.

    Please be aware that online form builders, including JotForm, are being used for identity theft in the past. That is why SSNs are considered as a Phishing activity as stated in our Terms

    For forms asking this type of information, you need to comply with two things.

    1. Add Terms of use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities.

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    Let us know if you have further questions or if you need further assistance.