Encryption: Having issues with my form

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    Asked on January 25, 2018 at 02:00 PM

    I've followed the steps to upload my key and even turned the the encrypted option off in the settings of the form builder. Now I can only see my submissions in code. Please help.

    1516906825jotform screen shot.jpg 

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    Answered on January 25, 2018 at 03:09 PM

    To decrypt your submissions you will need to locate your private key. Its usually called "jotform.key" and can be found in your "Downloads" folder.

    If you cannot locate your private key, it is impossible to decrypt the submissions.

    Please read this guide: