Why are my users unable to submit my form more than once?

  • Richardlintonpt
    Asked on January 25, 2018 at 3:01 PM

    HI CUSTOMERS CAN NOT BOOK FOR FRIDAY NIGHT LIGHTS AS IT SAYS ONLY ONE ENTRY, BUT THEY HAVNT PREVIOUSLY BOOKED.

    CAN YOU PLEASE ADVISE?


    Page URL: https://form.jotformeu.com/80121369625353
  • Kevin Support Team Lead
    Replied on January 25, 2018 at 4:13 PM

    I have checked your form and it has enabled the unique submissions option, it's currently set up to check cookies, I have tested your form as well and it seems  to be working on my end. 

    I would recommend you to check the settings of your form and turn such unique submission off, this guide will help you doing so: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    I hope this helps.