Certain Columns (It seems the LONG TEXT ENTRY) Not Shown in Excel Spreadsheet Report

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    Asked on January 25, 2018 at 09:50 PM

    This morning when I download the Excel spreadsheet report for the "order form", two of the columns are suddenly blank: "Full Name + Detail Address + Phone Number" and "Product Details + Size". It seems the LONG TEXT ENTRY fields only which is not shown up. Can you please fix this so that all of the information is showing up on the report.



    FYI, I have some order form for different products and having check some of them, the "Full Name + Detail Address + Phone Number" and "Product Details + Size" columns are all blank.


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    Answered on January 26, 2018 at 03:03 AM

    We're sorry for this inconvenience.

    This issue should be fixed.

    Please check and let us know how it worked.

    Thank you!