What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Violated TERMS OF USE...Not sure how

    Asked by guest_22784642860056 on October 05, 2012 at 12:52 PM


    I received notice that I was in violation of the terms of use.  I read them and cannot find where I went wrong or violated any of the terms?  I do, however, understand that JOTFORM reserves the right to cancel or suspend service for any reason they deem fit.  So I would like to know the following:

    1. What did I do wrong?

    2. Can it be corrected?

    I assure you that any violation was an oversight on my part and was in no way deliberate of malicious.  I am using the forms to get feedback from my customers regarding their needs.  I posted the links on my website, but can email them the surveys if that will remeedy the problem?

    Thank you in advance for your assisstance in helping me to resolve this matter - Scott Futa

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    Answered by moonzkie on October 05, 2012 at 01:00 PM


    Your account was suspended because you have a form which asks for email and password. Such a field combination (email/pass) are used mostly for phishing.

    May we ask the purpose of this forms? If you can provide us a good reason of this form we can however re-activate your account.

    Thank you.