Purchase order: Why is purchase order data showing as "Array" when viewing form submissions?

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    Kate_Wilson
    Asked on January 26, 2018 at 08:52 AM

    I have made survey incorporating a purchase order section to collect order data. When the forms are submitted back to me the data inputted into them just says array array array.

    It does not appear no matter whether I download as excel or pdf.

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    TREVON
    Answered on January 26, 2018 at 11:40 AM

    I have tested your form and I was able to replicate the issue even on a clone form. I have escalated the issue to our Level2 Support team for further analysis and resolution.

    We will update you on this thread once the issue is resolved.


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    olivia
    Answered on January 29, 2018 at 08:46 AM

    Hello @Kate_Wilson,

    Thank you for your reporting the issue. 

    First of all, you cannot add more than one payment gateway on your form. I noticed that you added six Purchase Order payment gateways on your form by CTRL+C and CTRL+V.  That's why, you were not able to get payment information from the first five purchase order.

    I have made a test submission. I could see the products but only real purchase order not cloned purchase orders with CTRL+C/V. Please have a look at the following video:

    1517233337array.gif


    Please add only one payment gateway to your form. Please remove others. In this case, your form will work properly. 

    Thank you.

  • Profile Image
    Kate_Wilson
    Answered on January 29, 2018 at 09:43 AM
    Thank you
    Sent from my iPhone
    ...