- Courtney GonsalvesAsked on January 26, 2018 at 09:28 AM
I can't log in to my account. It says "Login Failed - SUSPENDED" what is this?
- JotForm SupportJanAnswered on January 26, 2018 at 11:23 AM
Your account (hypesupply) is currently suspended. This form (https://www.jotform.us/form/80238433284153) have fields that are asking "passwords" and "credit card information" using regular text fields.
We need to delete the guilty fields so that we can reactivate your account. If that is okay with you, let us know.
If you need to collect payments from your users, please use one of our payment processors. Here's a guide: Setting-Up-Your-First-Order-Form. You may also capture the card details and charge the user at a later date. Here's a guide: How-to-Enable-Payment-Authorization.
We'll wait for your response. Thank you.