Getting Spam submissions and payments

  • Profile Image
    Netvatise
    Asked on January 26, 2018 at 10:03 AM

    I'm getting non stop spam from one of my forms which just started this morning. How can we get this stopped?

    Also it appears someone's credit card is being charged with all these spam transactions.

    Who's going to be responsible for customer chargebacks since this form is on your server? 


  • Profile Image
    Marvih
    Answered on January 26, 2018 at 11:50 AM

    You can enable Unique Submission which can be found on your Form Settings or add a Captcha field which I see that you already did.

    1516985073752.png

    Also it appears someone's credit card is being charged with all these spam transactions.

    Who's going to be responsible for customer chargebacks since this form is on your server? 

    Our Payment Processor widget is just an integration with the selected Payment company. All transactions go directly to their server after hitting the submit button.

    Could you please let us know which form received the multiple payments since there are three of them on the link you shared.

    Thank you.