The email recipients are no longer receiving emails of the forms contents after submitting the form.

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    dstixrood
    Asked on January 26, 2018 at 10:29 AM

    We are going live on Monday and need to see who is subscribing to our service.  But, we are not receiving any emails once some one fills out the form and submits it.  Please help as soon as possible.  

    It was working the other day and then it stopped.  I am sure I fat-fingered something, but I can't find it.

  • Profile Image
    Nik_C
    Answered on January 26, 2018 at 12:15 PM

    I checked your form and the problem is that you set a condition, so the email will be sent only if the condition is true. 

    1516986681Screen Shot 2018-01-26 at 6.10

    But, further, the problem is that that condition is set on a Text field, and that cannot work:

    1516986835Screen Shot 2018-01-26 at 6.13

    Since the Text field is not fillable field.

    I would advise you to remove that condition since there is no point to have it.

    Then the emailing should work fine.

    Let us know if you have any further questions.

    Thank you!

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    dstixrood
    Answered on January 26, 2018 at 01:43 PM
    Again, thanks for the quick response, the problem is solved and working.

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