- JFedGMWAsked on January 26, 2018 at 11:50 AM
I received a call from a donor telling me that our pledge payment form does not calculate the user defined amount into credit card payment module. She was using Safari.
After testing the form, I see that it works in Firefox, Chrome, and Internet Explorer. When I went to test this in Safari, I got an error message:
"Safari can't open the page. The error is "" (kCFErrorDomainWinSOck:10054)..." See screen shot attached.
What is causing this?
- JotForm SupportKevin_GAnswered on January 26, 2018 at 02:16 PM
Apologies for the inconveniences this may have caused to you.
I have been testing this and I was unable to replicate the issue while using a cloned form of yours and using Safari.
Here is what I got when I tested the form:
May you please ask your submitter if there is not any add-on or security software installed that may be blocking the form submit link?
If the problem persists, please let us know.