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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email not working

    Asked by microdoughnuts on October 05, 2012 at 05:31 PM

    Hello, the email is not working on our form. The form data is set up to go to doughnuts@microdoughnuts.com but does not seem to get there when the form is submitted or when I do a test through Jot Form. We get emails in this account when sent from areas outside Jot Form. Can you help?

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    JotForm Support

    Answered by EduardoMendez on October 05, 2012 at 06:00 PM

    Hello there!

    I have checked that e-mail address and it is in our bounce list (emails sent to the address are being returned)

    Result: doughnuts@microdoughnuts.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid = address' Please double check the address is correct and let us know if the issue persists!
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    Answered by microdoughnuts on October 05, 2012 at 06:08 PM

    I just sent an email from my personal account to doughnuts@microdoughnuts.com and it went through.

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    Answered by microdoughnuts on October 05, 2012 at 06:09 PM

    It seems to be working now! Thanks.