Submission not showing up but payment was received. [PAYPAL]

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    CaptureLife
    Asked on October 05, 2012 at 06:52 PM

    I have a form on my site so that people can register for a class, the form is the only place where people have the information to pay via paypal and I recieved a paypal payment for the registration but there's no submission showing up anywhere in jotform. What happened and how can I get the details for the submission without having to make the person do it all over again?

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    Mike_T
    Answered on October 05, 2012 at 07:40 PM

    Thank you for contacting us.

    You can find that submission via Pending Submissions, and complete that submission manually.

    Aslo, to avoid false incomplete submissions please enable Instant Payment Notification service through your PayPal account. Please check the last post in the following thread to get step by step instructions.

    Embedded Form with paypal integration

    Please feel free to contact us if you need any further assistance.