What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission not showing up but payment was received. [PAYPAL]

    Asked by CaptureLife on October 05, 2012 at 06:52 PM

    I have a form on my site so that people can register for a class, the form is the only place where people have the information to pay via paypal and I recieved a paypal payment for the registration but there's no submission showing up anywhere in jotform. What happened and how can I get the details for the submission without having to make the person do it all over again?

    Page URL:
    http://www.photographybycapturelife.com/rock-your-halloween-photos/

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    JotForm Support

    Answered by Mike_T on October 05, 2012 at 07:40 PM

    Thank you for contacting us.

    You can find that submission via Pending Submissions, and complete that submission manually.

    Aslo, to avoid false incomplete submissions please enable Instant Payment Notification service through your PayPal account. Please check the last post in the following thread to get step by step instructions.

    Embedded Form with paypal integration

    Please feel free to contact us if you need any further assistance.