Unable to redirect thank you to external link on submission

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    saltlakestables
    Asked on January 27, 2018 at 11:08 AM

    I now have 2 forms on the link below, I cloned my bilingual form for my German website, the original form on the english site redirects to a website page no problem, but the cloned form (top form on page linked below)wont redirect. SO I built an entire new form in German, (bottom form on page linked below) and it still wont redirect! If I can get the lower form to redirect I can delete the cloned one and just run 2 forms on my 2 sites, but please help me redirect as it just goes blank and clients are constantly sending emails to confirm that I recieved their bookings. I dont want the built in thank you as my form is long, and it doesnt show up on the page unless the client scrolls all the way up- they never see it. Please help!

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    TREVON
    Answered on January 27, 2018 at 02:31 PM

    I have checked your account and seen two forms both in English. I am try to understand how the link you have shared has been linked to your form but can not seem to see how.

    When I click on the English or German flags at the top of the page I am redirected to a totally different page. From the url you have shared I can only see one form on that url.

    Is it possible you can share graphic illustrations also.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Kindly share more details and we will be glad to assist.

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    saltlakestables
    Answered on January 27, 2018 at 04:31 PM

    Sorry I was so confusing. I want this form https://eu.jotform.com/saltlakestables/buche to redirect to this page https://horseridingkos.wixsite.com/reitenaufderinselkos/danke upon submission. It worked on "view your form, but not on my site. I have designed a thank you till this is fixed.

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    Ardian_L
    Answered on January 27, 2018 at 08:37 PM

    The only way to redirect your form to another link is by editing the Thank you page to redirect to another link.

    Please let us know if you have any other question.

  • Profile Image
    saltlakestables
    Answered on January 27, 2018 at 11:11 PM

    I did! It is not working!! Here is my form https://eu.jotform.com/saltlakestables/buche and here is my form on my website https://eu.jotform.com/saltlakestables/buche It is not redirecting. I have edited the thank you page to redirect to another link. It is not working.

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    Ardian_L
    Answered on January 28, 2018 at 03:46 AM

    Can you please clear the cache of your browser, I have cloned your form and submitted a test submission and in my case I was redirected to the website you have set on Thank You Page.

    1517129018ThankYou.gif

    Please let us know if you have any other question.

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    saltlakestables
    Answered on January 28, 2018 at 04:47 AM

    Cache cleared, still no go. My English form on my English site redirects no problem. Do me a favour and send me a test form from my site https://horseridingkos.wixsite.com/reitenaufderinselkos/buche  with a valid email and see if it redirects.

     

     

    Send a test form from my English site https://horseridingkos.wixsite.com/horseridingkos/booking and you will see that it works fine.

     

     

     

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    EltonCris
    Answered on January 28, 2018 at 08:28 AM

    I was able to reproduce the problem here https://horseridingkos.wixsite.com/reitenaufderinselkos/buche. It does not redirect after submitting the form because of the following error. This breaks the redirection after submission.

    Can you try using iframe embed code? See if this makes a difference http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    If not, follow this embed method http://www.jotform.com/help/70-Adding-a-form-to-Wix-Site

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    saltlakestables
    Answered on January 28, 2018 at 03:37 PM

    Nope. Neither method works. I give up.

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    saltlakestables
    Answered on January 29, 2018 at 04:42 AM

    OK I have set a thankyou, could you do me a huge favour and move it to the bottom of the page so it is visible without having to scroll up? I can't code so I would appreciate it if you could do this for me. Thanks!!! https://eu.jotform.com/saltlakestables/buche  

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    Ardian_L
    Answered on January 29, 2018 at 06:50 AM

    Can you please check on the back-end of your WIX website, seems like some CSS Code is causing the page's height to be 3999px. You need to remove them as this issue is not caused by the form itself.

    Please let us know if you have any other question.

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    saltlakestables
    Answered on January 29, 2018 at 09:42 AM

    OK, done.

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    EltonCris
    Answered on January 29, 2018 at 10:49 AM

    Thanks. I presume this is now resolved? If not, let us know and we'd be happy to assist you.