Warning on submission - "there are errors on the form please fix them before continuing"

  • fmohamed
    Asked on January 27, 2018 at 12:57 PM

    I checked, all required fields are completed yet we can't submit the form and keep getting the error.

    https://form.jotform.com/80208299399975

  • Mike
    Replied on January 27, 2018 at 4:34 PM

    Thank you for contacting us.

    I was able to submit a test entry.

    Warning on submission   there are errors on the form please fix them before continuing Image 1 Screenshot 30

    Is there are any sections/fields highlighted when you are trying to submit the form?

    Warning on submission   there are errors on the form please fix them before continuing Image 2 Screenshot 41

  • fmohamed
    Replied on January 28, 2018 at 3:02 PM

    Hi - The issue with payment field, it works only if I make the payment field/event field as "Not Required", if that field is set as "Required" then submission doesn't work, even though all fields are entered we still get the error.

    Can you check Payment section and see why it doesn't work when we have set as "required".

  • Mike
    Replied on January 28, 2018 at 3:29 PM

    I cannot test the form with the Credit Card payment option, but when I temporary marked the payment field as required and tested it with the PayPal payment selection, it worked properly.

    Warning on submission   there are errors on the form please fix them before continuing Image 1 Screenshot 30

    Please note that when the payment field is set as required, at least one product (Quantity in your case) should be selected by the form user.

    Warning on submission   there are errors on the form please fix them before continuing Image 2 Screenshot 41

    If you use the Credit Card payment option, please make sure that all the credit card fields including the billing address are filled.

    Thank you.