Need help with skipping pages using conditions

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    rebecca
    Asked on January 27, 2018 at 02:55 PM
    I’m trying to implement conditional logic with page jumps based on answers to questions, but in the form preview, the conditional logic isn’t activating. Do you know why? For example, on question "Do you use Virgil’s iOS SDK?” the answer “no” is supposed to send a user down to Page 2, which is
    Do you use Virgil’s Android SDK?” but it’s not happening.
  • Profile Image
    Jim_R
    Answered on January 27, 2018 at 03:08 PM

    Hi again Rebecca - I failed to see any problems with your condition and it works as intended. If I select "No" on the "Do you use Virgil’s iOS SDK?" question, I am redirected to the first field on PAGE 2 "Do you use Virgil’s Android SDK?"

    Here's how it looked like from my perspective:

    Is it not behaving the same way from your end? Is there a chance your form is embedded on a page on your website? If it is, share the URL of the page where we can see the embedded form so we can check it from there.

  • Profile Image
    rebecca
    Answered on January 27, 2018 at 10:43 PM
    Thanks for the response, Jim.
    Attached is a screen recording of what I’m seeing. I’m in Chrome and using the link that populated directly from JotForm. It’s not embedded.
    Any ideas?
    Thanks!
    Rebecca
    Rebecca Yarbrough
    Head of Content and Buzz
    Virgil Security, Inc.
    ...
  • Profile Image
    liyam
    Answered on January 28, 2018 at 03:53 AM

    Hello Rebecca,

    Unfortunately, the screenshot isn't appearing here in the forum. Can you please follow this link and post the image here: https://www.jotform.com/answers/1364199

    Thanks.

  • Profile Image
    Rebecca Yarbrough
    Answered on January 30, 2018 at 12:40 PM

    It is a .mov file, so it won't upload.

    Just so I understand, if a user clicks "no" on "Do you use Virgil’s iOS SDK?", I want the page to instantly redirect to "Do you use Virgil’s Android SDK?" but I don't actually see that happening on your screen recording. The user shouldn't be able to answer any other questions beneath "Do you use Virgil’s iOS SDK?". It's hard to tell the order of your video loop, so maybe that is happening and I just can't see it.

  • Profile Image
    EltonCris
    Answered on January 30, 2018 at 01:39 PM

    So it's not skip to page condition after all but rather than a show/hide condition?

    So the condition is

    If Do you use Virgil’s iOS SDK? is equal to YES

    SHOW all the fields under it

    (would make the fields automatically hidden by default until the condition is met)

    Example:

    Demo: https://form.jotform.com/80295300852958

    So I assume there's no need for the skip to page condition since clicking the next button would move to page 2 anyway.

  • Profile Image
    VirgilSecurity
    Answered on January 30, 2018 at 02:43 PM
    Oh, yes, that’d work too. I can log in and make those changes to show/hide questions instead of skipping.
    Thanks!
    Rebecca Yarbrough
    Head of Content and Buzz
    Virgil Security, Inc.
    ...