Question about PayPal - email address autopopulating on the paypal login page

  • Profile Image
    adarwish
    Asked on January 27, 2018 at 05:15 PM

    Hi, I created a form and linked it to PayPal, however when I did a test- and get to the PayPal login page, the email address I added under "PayPal Integration" and "PayPal Account" is auto populating. If my customers are making a payment, this email address will show which confuse them. Is there a way to make the email address not show?

  • Profile Image
    liyam
    Answered on January 27, 2018 at 10:03 PM

    The email address is only automatically populating the field on the Paypal page on your browser and on your device/computer. This happens because of the cookies set on your browser causing the field on the Paypal page to autofill. The email address that you have set on the integration has no relation to the field on the Paypal page.

    By clearing your cache on your browser, this will remove any temporarily stored information which causes it to fill up. So if a user visits the same page, it most likely that it is their email address that shall populate there. 

    If you have additional questions or if you need further clarification, please let us know.