I am trying to access my account but I get an auto suspended message

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    Asked on January 27, 2018 at 05:32 PM

    I am trying to access my account, but I get an autosuspended message. I  am trying to share a form with my client, but can't. Please help.

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    Answered on January 27, 2018 at 10:49 PM

    You have been autosuspended because of the 501c3EZ -Post Incorporation Form. The form is asking for a Social Security Number which is partly against our Terms of Use (https://www.jotform.com/help/8-Terms-of-Use). I'll get you the guidelines for collecting SSN, you must follow them. Note that I ahavealready reactivated your account. 

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    Answered on January 27, 2018 at 10:59 PM

    Here are the guidelines:

    Most online form builders, including JotForm, are being used for identity theft in the past. We go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity.

    When you do request SSNs,  chances are that our automated phishing detector will flag the form(s) and suspend the account.  If this happens, you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    We know some businesses require a Social Security number for legitimate purposes, here are some:
    --Insurance companies.
    --Credit card companies, lenders, and any other company receiving a credit application from you.
    --The three main credit reporting agencies: TransUnion, Equifax, and Experian.
    --Any company that sells products or services that require notification to the IRS, including:
    ~Investment advisors.
    ~Real estate purchases.
    ~Financial transactions over $10,000, such as automobile purchases; and other financial transactions.

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account, this could be an issue. So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info. Here are some widgets you can add to the form (signature fields):

    You can also add this Terms of use widget (for the agreement):


    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.