How to change the email address to receive submission email and test it?

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    greenleaftaxes
    Asked on January 27, 2018 at 08:30 PM

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    ashwin_d
    Answered on January 28, 2018 at 03:34 AM

    To change the email address on which submission emails are being sent, you need to edit your form's notification email alert and change the "Recipient Email". You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    You need to preview your form and click on the submit button of your form to test your form's notification email alert. Please note that if you click on the "TEST EMAIL" button of your form's notification email alert, it will always send test email to your account profile email address. 

    You may like to take a look at the following guide which should help you:   https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address 

    Hope this helps.

    Do get back to us if you have any questions. 

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    greenleaftaxes
    Answered on January 28, 2018 at 09:43 AM
    The solution did not work , I have tried several times and the instructions did no work for me, still getting the form at my gmail address. I am enclosing a few screenshots for your review. I have used 7 credits trying to get the form to respond correctly. I also see comments for others stating the same issues , this may be something your team needs to look into. Is it possible that your team an execute the change for me 
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    John_Benson
    Answered on January 28, 2018 at 11:23 AM

    I checked your email settings and it is configured properly. Here's a screenshot:

    1517156184412df34.png

    I suggest removing the conditions you added regarding on email notification to avoid confusion. 

    151715624612r32.png

    You can also change the Email Sender to noreply@jotform.com

    Also, I checked our email logs and I can see that emails are being sent successfully. 

    1517156515242552caw.png

    If the issue still persists, please contact your email service provider and request them to add JotForm's IP addresses to their whitelist. Here's the link that you follow: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains