Upload Error: my users are receiving the following error messages when submitting the form:

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    Renard Anthony
    Asked on January 28, 2018 at 04:36 PM

    My users are receiving the following error messages when submitting the form:

    Upload Error

    Files could not be uploaded for some reason. 

    Please go back and fix the problem(s)

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    Marvih
    Answered on January 28, 2018 at 05:08 PM

    Can you give us additional details such as the type of file they tried to upload.

    Also please check if you have enabled FTP in your Submission page.

    https://www.jotform.com/help/177-How-to-Send-Submission-Data-File-Upload-via-FTP

    If you setup FTP, try removing it. Since your form is Encrypted I cannot check it manually.

    We will wait for your response.

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    AnthonyGroup1
    Answered on January 28, 2018 at 05:36 PM

    When submitting forms with PDFs and JPegs attachments the following error message is displayed

    Upload Error

    Files could not be uploaded for some reason. 

    Please go back and fix the problem(s)


    Once go back (it's a hyperlink) is pushed, you are returned to the beginning of the form.

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    jonathan
    Answered on January 28, 2018 at 06:12 PM

    I made a test submission using your form https://www.jotform.com/form/73386011581151# to test the Upload field.

    1517180848zzz 2018-01-29 07.03.40.png


    1517180868zzz 2018-01-29 07.05.51.png


    but so far I was not able to reproduce the issue. I was able to upload file and submit the form.

    I was able to reach the post submission Thank You page which indicates the completed submission.

    1517180936zzz 2018-01-29 07.05.51.png

    ---

    I did noted during my test that this is a very long form and there is a Captcha field required at the start of the form. 

    It is possible the Captcha field session challenge had timed out at the end of the form (before submission) , so the form will trigger Captcha challenge again to finalize submission. It could be the user that encountered the issue just did not completed the Captcha field again at the end.

    As of this checking, the upload field is working properly on the form.

    I hope this help. Let us know if issue persist.  






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    AnthonyGroup1
    Answered on January 28, 2018 at 11:28 PM

    Didnt receive it earlier, but the issue is recurring.

    151719994920180128_232115.jpg

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    AnthonyGroup1
    Answered on January 28, 2018 at 11:40 PM

    Additionally, I have received my test forms that created the error, without completing the entire process.

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    BJoanna
    Answered on January 29, 2018 at 06:15 AM

    Is this the form that is causing mentioned issue http://www.jotform.us/form/73386011581151

    I tested the form, but I could not replicate the issue you reported. I successfully submitted the form and I got redirected to the Thank You page. 

    1517223865ty.JPG

    Is the form embedded? If so, please provide us the webpage URL, so that we can test the from there. In case that your issue is related to some other form, please provide us a link of that form. Also, tell us how large are the files that you are uploading and which file extension are using. 

    If possible test you form using some other browser or with some other device. 

    Additionally, I have received my test forms that created the error, without completing the entire process.

    You received the data even when the error message was shown?