When I forward a form no one is receiving it why is this?

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    iggygal67
    Asked on January 28, 2018 at 07:56 PM

    I have been trying to forward our forms.  I forwarded 4 of them yesterday to a volunteer and she received none of them.  I forwarded one to myself today and again...nothing.

    Where are they going????

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    ashwin_d
    Answered on January 29, 2018 at 03:58 AM

    I'm sorry for the trouble caused to you. 

    I am not sure if I have understood your question correctly. Do you mean to say that you are forwarding submissions from your form's submission page but not being received?

    On which email you have forwarded submissions? I did test this issue in one of my own form and I am not able to replicate the issue. I was able to receive forwarded submissions successfully. Please check the screenshot below:

    1517216218forwardSubs1.gif


    I would suggest you to please try again and get back to us if the issue persists. You may also like to change the "From:" email address in forward submission window and see if that solves your problem.



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    iggygal67
    Answered on January 29, 2018 at 08:47 AM

    Each of the FIVE times I forwarded a submission they said sent successful, however not one of them ever were received.  Is there anyway to retrieve those (like a sent file) within Jotform?  I had things written to my volunteer that I do not have a copy of. 

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    ashwin_d
    Answered on January 29, 2018 at 10:05 AM

    If you have forwarded submissions, your account email history will list all the email logs. I did forward 2 submission logs as well and you should be able to see the logs as well.

    The following guide should help you how to check your account email history:   https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Did you try to forward submission after changing the "From email" as suggested earlier?