- steven cromptonAsked on January 29, 2018 at 02:27 AM
Hi Jotform i set up a encryted form and the encrytion key did not download and i have had a form submission that i cannot read the data can you help me with this please. i have now taken off data encryption.
- JotForm SupportAdrianAnswered on January 29, 2018 at 07:26 AM
Unfortunately, there is no way to decrypt the stored submission data without the correct private key.
To learn more about form encryption, please read the following article:
Let us know if you have further questions.
- stevencrompton10Answered on January 29, 2018 at 07:31 AM
Sorry I have the key but it only opens as a load ov text and numbers in word I don't understand how I unlock the key or the data
- JotForm SupportAdrianAnswered on January 29, 2018 at 09:02 AM
If you have the key, you can turn the Encryption on again.
When the popup for Creating the Encryption Key appears, choose I will use my existing keys.
After this, open your browser in Private Mode (Incognito). When you try to view the submissions of that form, a popup should appear asking you to upload you Private Key.
Upload your Private Key and you should be able to view your submission.
Let us know if you need further help.