i set up encrypted forms and now cant read my form data

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    steven crompton
    Asked on January 29, 2018 at 02:27 AM

    Hi Jotform i set up a encryted form and the encrytion key did not download and i have had a form submission that i cannot read the data can you help me with this please. i have now taken off data encryption.

    many thanks 


    steven

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    Adrian
    Answered on January 29, 2018 at 07:26 AM

    Unfortunately, there is no way to decrypt the stored submission data without the correct private key.

    To learn more about form encryption, please read the following article:

    Encrypted Forms and How to Use Them


    Let us know if you have further questions.

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    stevencrompton10
    Answered on January 29, 2018 at 07:31 AM

    Sorry I have the key but it only opens as a load ov text and numbers in word I don't understand how I unlock the key or the data

  • Profile Image
    Adrian
    Answered on January 29, 2018 at 09:02 AM

    If you have the key, you can turn the Encryption on again.

    When the popup for Creating the Encryption Key appears, choose I will use my existing keys.

    1517234373The_Easiest_Online_Form_Builde

     

    After this, open your browser in Private Mode (Incognito). When you try to view the submissions of that form, a popup should appear asking you to upload you Private Key.

    09-submissions-key_upload.png

    Upload your Private Key and you should be able to view your submission.

     

    Let us know if you need further help.