- uonsusocsAsked on January 29, 2018 at 06:00 AM
We've got a large and complex form which has been working absolutely fine for ages, but over the last few days it seems something has gone wrong without us changing anything. On page 1 of the form, it asks for users to choose whether they are completing a ticket, a product or a merchandise request. If they select ticket, it should go to page 2 after page 1, then to page 5 when they've completed that. If they select product, it should skip to page 3 after page 1, then skip to page 5 after they've filled out page 3. If they select merchandise, it should skip to page 4 after page 1, then carry on to page 5.
The form isn't skipping pages as it used to. I've tried fixing it but this hasn't worked. When I first created the form I think there was an issue like this, but this was a very long time ago and since the support team at Jotform fixed it it had been working fine.
- JotForm SupportSabbirAnswered on January 29, 2018 at 10:03 AM
Sorry for the problem you are having.
I have tested and reproduced the issue. I have let our developers know about the issue.
You will be notified as soon as the issue is fixed.
- uonsusocsAnswered on January 29, 2018 at 10:42 AM
Thanks for getting back to me. Do you think it will take them long? It's a very highly used form and it's impractical for our customers to be able to use it without the skip page element working.
- JotForm SupportSabbirAnswered on January 29, 2018 at 11:51 AM
Our developers are already on it. We hope it will not take much time. We will inform you here once it is fixed.
- JotForm SupportSabbirAnswered on January 29, 2018 at 12:41 PM
Our developers confirmed that the issue has been fixed. Can you please check back?
Please clear your browser cache before you check.
- uonsusocsAnswered on January 30, 2018 at 04:10 AM
Many thanks for this. It appears to be working. Thank you for your support!
- uonsusocsAnswered on February 05, 2018 at 08:53 AM
Hi again Sabbir,
It seems like part of the fix has stopped working - we now have an issue with the very last condition in the image I uploaded. If a user selects "Product" in the "What do you wish to sell?" field, it skips them to page 3 as it should do, but then does not skip them over page 4 when page 3 has been completed. Can you assist please?
As far as I can see, the other conditions are working fine.
- JotForm SupportSabbirAnswered on February 05, 2018 at 09:13 AM
Sorry for the inconvenience.
I have let our developer know about this issue. We will let you know once it has been fixed.