Sub-user of silver account marked as free

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    Asked on January 29, 2018 at 09:29 AM


    My account ( is usually a sub-account of the account FENS (<>). The FENS is silver. But now suddenly my account is marked as FREE and there is no sign in my account that I am a sub-user of FENS... Could you please this technical mistake? What happened?

    thank you


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    Answered on January 29, 2018 at 11:14 AM

    Hi, the sub-user accounts cannot share other account subscriptions and limits. The sub-user accounts can only manage the forms and submissions of the main account. It is also an independent account which you can upgrade to any subscription plan whenever you want. For more information about sub-user accounts, please open this link: