Constant Contact Integration: Phone Number Field does not appear in Constant Contact

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    Asked on January 29, 2018 at 11:11 AM

    Dear Jotform,

    The data I receive from Jotform's integration with Constant Contact is only a name and email address even though my form contains a phone number field. I have matched my fields on the integration page of Jotform, so that Constant Contact "knows" to accept phone number information, but even when the phone number is entered in Jotform it is never received by Constant Contact.

    I have also integrated this same form with Zoho. For the same form, this is not true for the Zoho integration with Jotform. Every time the  form is submitted with a phone number to Jotform, the Zoho integration delivers the person's name, email, and phone number to the database.

    As such, there appears to be a mapping problem in the integration between Jotform and Constant Contact. Your assistance with this is very much needed.

    Thank you,


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    Answered on January 29, 2018 at 01:34 PM

    I have cloned your form and integrated the constant contact in your form and it seems that the phone field is a custom field for constant contact, that may be the cause of the issue.

    I will forward this to our L2 so they can check it further.

    For the time being, you can use Zoho or Mailchimp integration.

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    Answered on January 29, 2018 at 03:20 PM

    I used Formstack to see if other form builders have this issue and they (Formstack) do not. As such, it is my continued belief that this is a particular mapping issue between Jotform and Constant Contact.

    I need this information integrated directly with Constant Contact, so Zoho is not currently an option or a backup plan. I look forward to your continued help and a fix for this issue.

    Many thanks,


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    Answered on January 30, 2018 at 11:06 AM

    Hi there,

    This should be fixed now. You may now map work phone and home phone and it will be sent to Constant Contact properly.