I am still getting a notice that I need to upgrade

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    angiestark
    Asked on January 29, 2018 at 11:56 AM

    I hit my 10 free payments and paid for the bronze package but Im still getting a notice that I need to upgrade and it's not letting my people pay.

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    angiestark
    Answered on January 29, 2018 at 12:00 PM

    Does that maybe start Feb 1?  So, on the 1st, all will work again?

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    John_Benson
    Answered on January 29, 2018 at 01:13 PM

    Yes, every first day of the month we reset our usage limits back to 0

    I checked your account and it is not over the limit. I also checked your form and it is working properly.

    I hope this information helps. If you have questions, please let us know. 

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    angiestark
    Answered on January 29, 2018 at 01:17 PM

    I got 2 emails this morning saying otherwise. 15172498212543195D-FD3E-4E1B-8578-FDAE31

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    John_Benson
    Answered on January 29, 2018 at 01:48 PM

    I checked your account and you have subscribed to the Bronze plan. I also can see that your account is now in good status. 

    I hope this information helps. Thank you.