- angiestarkAsked on January 29, 2018 at 11:56 AM
I hit my 10 free payments and paid for the bronze package but Im still getting a notice that I need to upgrade and it's not letting my people pay.Page URL:
- angiestarkAnswered on January 29, 2018 at 12:00 PM
Does that maybe start Feb 1? So, on the 1st, all will work again?
- JotForm SupportJohn_BensonAnswered on January 29, 2018 at 01:13 PM
Yes, every first day of the month we reset our usage limits back to 0.
I checked your account and it is not over the limit. I also checked your form and it is working properly.
I hope this information helps. If you have questions, please let us know.
- angiestarkAnswered on January 29, 2018 at 01:17 PM
I got 2 emails this morning saying otherwise.
- JotForm SupportJohn_BensonAnswered on January 29, 2018 at 01:48 PM
I checked your account and you have subscribed to the Bronze plan. I also can see that your account is now in good status.
I hope this information helps. Thank you.