I am still getting a notice that I need to upgrade

  • angiestark
    Asked on January 29, 2018 at 11:56 AM

    I hit my 10 free payments and paid for the bronze package but Im still getting a notice that I need to upgrade and it's not letting my people pay.

  • angiestark
    Replied on January 29, 2018 at 12:00 PM

    Does that maybe start Feb 1?  So, on the 1st, all will work again?

  • John_Benson
    Replied on January 29, 2018 at 1:13 PM

    Yes, every first day of the month we reset our usage limits back to 0

    I checked your account and it is not over the limit. I also checked your form and it is working properly.

    I hope this information helps. If you have questions, please let us know. 

  • angiestark
    Replied on January 29, 2018 at 1:17 PM

    I got 2 emails this morning saying otherwise. 15172498212543195D FD3E 4E1B 8578 FDAE31 Screenshot 10

  • John_Benson
    Replied on January 29, 2018 at 1:48 PM

    I checked your account and you have subscribed to the Bronze plan. I also can see that your account is now in good status. 

    I hope this information helps. Thank you.