Paypal widget trouble

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    diemar70
    Asked on January 29, 2018 at 12:28 PM

    Dear Support, I've put on my form Paypal widget pro. I've received messages from buyers the this application don't allow credit card payment, but only with an PayPal account. 

    I've checked this form and almost in Italy works well. I don't know. Can someone help me?

    PS I checked my account Business on Paypal site and all seem to be good, all permission are ok, and almost on the basis of infos I'm authorised to receive payment from Credit or Debit card


    Diego

  • Profile Image
    Nik_C
    Answered on January 29, 2018 at 01:40 PM

    I checked the form you have provided, and it is integrated with standard PayPal integration.

    1517250951Screen Shot 2018-01-29 at 7.35

    Which redirects the user to PayPal page where they have to finish the paying. But what happens there is out of our control and if your users see any error or if they are not able to pay with credit card, you should check that with PayPal since it is something that we cannot influence.

    We do have PayPal Pro integration available as well, it requires, of course, PayPal Pro account, and you can check the differences here: https://www.jotform.com/help/183-Difference-Between-PayPal-and-PayPal-Pro

    If you have any further questions or if the issue persists, please let us know.

    Thank you!