Email confirmation not displaying the filled data.

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    mradamdennis1123
    Asked on January 29, 2018 at 12:33 PM

    I am using this form : http://keypitts2.strikingly.com/book-today and when I submit Inot go al the way and pay with worldpay) it doesn't fill the forms out correctedly as attached or here ... will this change it I complete the worldpay payment ... if not can you advise on what I am doing wrong ??


    Thanks in advance 





  • Profile Image
    BDAVID
    Answered on January 29, 2018 at 01:43 PM

    Please try deleting the notification: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    And creating a new one: https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    The new one will be updated with all the form fields and will contain the data that is entered in the form.

    Let us know if you need more help.

  • Profile Image
    mradamdennis1123
    Answered on January 30, 2018 at 03:43 AM
    Hi this still doesnt work .. .do we have to place the order with worldpay
    for the emails to be sent ??
    ...
  • Profile Image
    mradamdennis1123
    Answered on January 30, 2018 at 04:43 AM
    Hi this is very frustrating ... Please can you please provide me with the
    instructions so when somebody fills in the form it sends that information
    over to me on email ....
    I Have done what you said and looked at the forum / FAQs and nothing has
    worked .... surely this is a simple process ??
    Regards
    Adam
    ...
  • Profile Image
    Kiran
    Answered on January 30, 2018 at 08:44 AM

    It looks like that you are clicking on Test email button which will be sending the email with field names to the account registered email address. Please try submitting the form normally as the user submits so that the form fields should be sent with the filled information. 

    Let us know if you need any further assistance. We will be happy to help.

  • Profile Image
    mradamdennis1123
    Answered on January 30, 2018 at 09:43 AM
    It sends no form when submit it normally !!!!!! this is why I asked if you
    have to complete the payment with world pay for it to go through !?!?!?!?!
    ...
  • Profile Image
    Kiran
    Answered on January 30, 2018 at 11:09 AM

    I have checked your JotForm and see that there are no email setup on the form which is why you are not receiving the emails. Please add a notification and autoresponder to your form by following the guides below:

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    Now, please try submitting the form normally and check if the emails are being sent. Please get back to us if you need any further assistance. We will be happy to help.