How to temporarily suspend an account?

  • Profile Image
    Arroya 
    Asked on January 29, 2018 at 02:46 PM

    I am wondering if there is an option to temporarily suspend an account?  We had made an account for admin@talentdh.com that has not been utilized for a couple months now. We will want to use this account again (and would like to retain our templates), but will not be accessing the site again until likely this summer.  Is there a temporary option to suspend an account with out losing the templates?  Or do we need to continue paying our monthly subscription??

  • Profile Image
    Jed_C
    Answered on January 29, 2018 at 04:09 PM

    Upon checking admin@talentdh.com, it doesn't show that this account has any active subscription or auto renewal enabled. This means that there will be no active charges or auto renewal for this account.

    If you don't want to use the forms temporarily, you can just disable the forms by following the guide in the link below.

    https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form 

    Let us know if you have any questions or if you need further assistance.

  • Profile Image
    Arroya 
    Answered on January 29, 2018 at 04:43 PM
    Perhaps the account is associated with admin@talentqm.com?
    We have been charged subscriptions fees for the past few months so we know the account is still active.
    Please advise.
    Be well,
    Arroya Karian
    Mycotoo, Inc.
    776 East Green Street, Suite #200
    Pasadena, CA 91101, USA
    akarian@mycotoo.com
    http://www.mycotoo.com
    [cid:E3950734-76A5-48F2-84FE-EF3EF83D2E2F@netgear.com]
    MYCOTOO E-MAIL DISCLAIMER: This is an e-mail from MYCOTOO. It's contents are confidential to the intended recipient. If you are not the intended recipient, be advised that you have received this email by error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. It may not be disclosed to, nor used by anyone other than its intended recipient, nor may it be copied in anyway. If received in error, please reply to sender, then delete it from your system. Although this email had been scanned for viruses; MYCOTOO cannot accept any responsibility for viruses and it is your responsibility to scan attachments, if any.
    ...
  • Profile Image
    Jed_C
    Answered on January 29, 2018 at 05:55 PM

    Thanks for the prompt response. You can cancel your subscription in your myaccount's page under billing section https://www.jotform.com/myaccount/billing. Just choose the starter plan so it will downgrade your account back to Free.

    Let us know if you have any questions or if you need further assistance.  

  • Profile Image
    Arroya 
    Answered on January 30, 2018 at 11:43 AM
    If I move to a “Free” account will I still have access to the templates we’ve created?
    Be well,
    Arroya Karian
    Mycotoo, Inc.
    776 East Green Street, Suite #200
    Pasadena, CA 91101, USA
    Office: +1 626.395.7624
    Mobile +1 562.676.5082
    akarian@mycotoo.com
    http://www.mycotoo.com
    [cid:E3950734-76A5-48F2-84FE-EF3EF83D2E2F@netgear.com]
    MYCOTOO E-MAIL DISCLAIMER: This is an e-mail from MYCOTOO. It's contents are confidential to the intended recipient. If you are not the intended recipient, be advised that you have received this email by error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. It may not be disclosed to, nor used by anyone other than its intended recipient, nor may it be copied in anyway. If received in error, please reply to sender, then delete it from your system. Although this email had been scanned for viruses; MYCOTOO cannot accept any responsibility for viruses and it is your responsibility to scan attachments, if any.
    ...
  • Profile Image
    Kevin_G
    Answered on January 30, 2018 at 12:37 PM

    Yes, you will be able to access your forms, but you will be affected by the storage limit which allows you to have only 500 submissions saved in your account (you're currently over 3,000 total submissions).

    You may download your data following these guides: 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once

    Your forms will stay intact and they will not be deleted. Also, those submissions deleted by the storage limit will be restored when you upgrade again. 

    I hope this helps.