Is it possible to make a partial submission and send email base on condition?

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    thomaslyon
    Asked on January 29, 2018 at 03:32 PM

    Is there a way to receive partial submissions to A DIFFERENT email address than the one for regular submissions?

     

    Thanks!

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    Jed_C
    Answered on January 29, 2018 at 04:48 PM

    You can use the conditional rule to set a certain condition that if other fields are left empty then change the email address to your preferred email.

    1517262365change_email_condition.png

    Another thing is that you can set your form to save and continue later. Please refer to our guide here https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later.

    Let us know if you have any questions or if you need further assistance.

  • Profile Image
    thomaslyon
    Answered on January 29, 2018 at 06:43 PM
    What I'm actually looking for is to receive an e-mail if somebody starts
    filling out the form, but doesn't finish it / submit it within a period of
    time.
    Can that be done?
    Thomas Lyon
    ​E-Mail/Hangouts : thomas@lyonglobal.com
    Allo /Duo
    /Voice/Video/SMS/MMS:
    +1.585.322.5206​
    *​Doing The Right Thing Is Always The Right Thing.​*
    Sent From My Acer Chromebook
    ...
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    John_Benson
    Answered on January 29, 2018 at 09:43 PM

    You can only receive or send email alerts after the form is submitted. If you want to submit the form within a period of time, please use the Global Countdown timer. Here's the link: https://widgets.jotform.com/widget/global_countdown

    I hope this information helps. Let us know if you need further assistance.

  • Profile Image
    thomaslyon
    Answered on January 29, 2018 at 10:43 PM
    The only way this solution would work is if:
    1.) The countdown had a way of not displaying, and
    2.) The countdown would continue, even if a user closes the form and/or
    page, and

    3.) The form would submit at the end of the countdown, despite "required"

    fields being left empty.
    Can this widget do these things?
    If not, what other solutions can you propose?
    Thanks for your help with this!
    Thomas Lyon
    ​E-Mail/Hangouts : thomas@lyonglobal.com
    Allo /Duo
    /Voice/Video/SMS/MMS:
    +1.585.322.5206​
    *​Doing The Right Thing Is Always The Right Thing.​*
    Sent From My Acer Chromebook
    ...
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    BJoanna
    Answered on January 30, 2018 at 05:05 AM

    1. You can hide the Global Countdown widget y adding this CSS code to your form:

    iframe[src*="countdown"] {

    display : none;

    }

    How to Inject Custom CSS Codes

    2. Unfortunately, this is not possible. The widget will reset if the form is closed and reopened when if the Auto Fill feature is enabled. 

    3. This is also not possible. The form will be submitted only if all required fields are filled. 

    There isn't any other way to automatically submit the form.

    If you want we can raise the feature request to our developer to update the Global Countdown widget. 

  • Profile Image
    thomaslyon
    Answered on January 30, 2018 at 09:43 AM
    It would be great if you could add this as a feature request. After looking
    at the forums, it appears as though I'm not the only one who's interested
    in receiving data from forms that don't get completely filled out.
    From a business standpoint, think of this as receiving information about a
    shopping cart that gets full, but the buyer never orders. As a business, we
    are interested in learning why somebody starts an order, but does not
    finish it.
    Also, from a marketing standpoint, if somebody puts their email address in
    to a form, but does not end up completing a purchase, we can reach out to
    them and ask why. As it stands right now, if somebody begins completing a
    form, but does not submit it, we do not even know that they started.
    Having the ability to receive a notification or something about somebody
    who has started a form, but has not finished it, is a very, very, very
    valuable tool.
    Please consider finding out a way to do this.
    Thanks!
    Thomas Lyon
    ​E-Mail/Hangouts: thomas@lyonglobal.com
    Allo/Duo/Voice/Video/SMS/MMS: +1.585.322.5206​
    Doing The Right Thing Is Always The Right Thing.
    Sent From My Samsung Galaxy S8+
    ...
  • Profile Image
    BJoanna
    Answered on January 30, 2018 at 11:07 AM

    I will move your second and third questions from your previous reply to separate threads and I will raise two separate feature requests to our developers. 

    https://www.jotform.com/answers/1366707 

    https://www.jotform.com/answers/1366708

    For now, I can only suggest you to create two forms. You can use the first form to collect only an email address of your user. You can redirect your users to the second form when the first form is submitted and pass the email address they entered to the second form. This way you will have the email address of your users and you will be able to contact them if they did not complete the second form. 

    Redirecting Users to a Different Page

    How to Automatically Pass Form Data to Another Form

    You can also use save form and continue later session method

    How to Save Forms and Continue Later

    This way if the users do not complete the second form you will see the Incomplete Submissions in your first form. You will also be able to view the data they entered in the second form, by applying their email address with the session parameter to the URL of your second form.