- thomaslyonAsked on January 29, 2018 at 03:36 PM
In my form, I capture a customer name.
When they pay, the Stripe flow requests it again.
How can I make this so it's not redundant for the user?
- JotForm SupportjonathanAnswered on January 29, 2018 at 04:54 PM
Can you please clarify first that what you wanted to do is like this.
From the Full Name field in the form...
you wanted it to prefill the Full Name detail in the credit card payment details section...
If this is it, I would like to inform you that this is not possible at this time. Because the form field and the payment field are separate entity in the form.
The full name details in the payment field will be used and processed separately by the payment processor (Stripe payment field) in the credit card account records.
The end-user using the form must provide the credit card account full name in the payment field beside the full name provided already in the form.
I hope this help. Let us know if this is not the correct issue you have.