I am receiving reports that the forms are crashing.

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    wayfarecollective
    Asked on January 29, 2018 at 04:39 PM

    I've contacted your support team a few times about the issues we are having with mobile forms and forms crashing. I continue to get reports about our forms crashing on our clients or issues with the mobile forms. This needs to get resolved we are losing sales over this. 

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    Jed_C
    Answered on January 29, 2018 at 06:12 PM

    We apologize for this inconvenience.

    Can you please share to us which form your users reported having issue? Also, may we ask for more details about the crash?

    ex.

    1). Device model

    2). Android OS version

    3). Browser version

    4). Replication steps

    5). Error message etc..

    Looking forward for your response.