What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't get email notifications!

    Asked by Adrian2011 on February 10, 2011 at 01:37 PM

    My Form: http://www.jotform.com/form/10403835187

    chosen email adress: adrianhaeussler@freenet.de

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    JotForm Support

    Answered by abajan on February 11, 2011 at 04:31 AM

    In the Reply-To and Recipent Settings, change Sender Name from "Name" to either "Please Select" or "JotForm" and see if that helps.


    Email Alerts > Benachrichtigung > Reply-To and Recipient Settings > change "Name" to "Please Select" or "JotForm" > Finish > Save (if not autosaved).

    Also, just to see if your email is working okay, I'm going to send you a test message from one of my email addresses. Just look for a message from Wayne Phillips titled: "Did You Get This?" You can either indicate in this thread that you received it or reply to me directly. (It's probably better to place your reply here because Hotmail does unexpected things sometimes.)

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    JotForm Founder

    Answered by aytekin on February 11, 2011 at 10:11 AM

    I made a test submission and checked out server logs. Your email was accepted by your email server. So, it is either getting blocked on your server or on your spam filter. You can try sending this log to your email service provider or hosting provider and try to get them figure out what happens to it:

    Feb 11 11:11:34 ying sm-mta[19538]: p1BGBV8D019536: to=<adrianhaeussler@freenet.de>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=123310, relay=mx.freenet.de. [], dsn=2.0.0, stat=Sent (OK id=1PnvZ0-0002EJ-UJ)

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    Answered by Adrian2011 on February 11, 2011 at 10:21 AM

    I think everything is allright now. I recieved your E-Mail and the E-Mail sent with my form. Thank you very Much!!!