- FPCBECO3thAsked on January 29, 2018 at 05:52 PM
I created a form, but new data entered is not syncing in real time with the corresponding third party google spreadsheet. is there a way to fix this?
- JotForm SupportJanAnswered on January 29, 2018 at 08:15 PM
We are currently not experiencing any issues with our Google Spreadsheet integration. I did a test submission on my form and the data appeared in the spreadsheet instantly.
I recommend you to remove the Google Spreadsheet integration and then add it back again. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet.
Please take note that if you redo the integration, a new spreadsheet will be created.
Hope that helps. Let us know if the issue persists. Thank you.
- FPCBECO3thAnswered on January 30, 2018 at 08:49 AM
I already tried that yesterday, and the data is still not integrating with the new google spreadsheet.
- JotForm SupportMarvihAnswered on January 30, 2018 at 10:52 AM
Can you please try cloning that form and add a Google Integration on it then test a submission, so we can check if this issue is only on that original form.
Here is the guide on how to clone a form https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL