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    Email Notifications Not Getting Sent

    Asked by JamieOTM on February 10, 2011 at 01:43 PM

    Hi,

    Here is the URL of both forms I have been using...
    http://www.jotform.com/form/10365423493
    http://www.jotform.com/form/10365423493

    neither have sent email notifications to me. I tried the SPAM suggestion you listed on your site but that also didn't seem to work.

    Thanks,

    Jamie

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    JotForm Support

    Answered by abajan on February 10, 2011 at 10:33 PM

    Try deleting one of the notifications (if they contain the same info) and see if that helps. Which one? Well, with my own forms, I use Sender Name: Please Select and Sender E-mail: noreply at jotform dot com and receive all of my submissions. (I typed the email address like that here to prevent spam from going there. Although I doubt it matters in that particular case.

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    JotForm Founder

    Answered by aytekin on February 11, 2011 at 10:19 AM

    I made a test submission and checked our server logs: the email was accepted by your email server. 

    Feb 11 11:20:06 ying sm-mta[22719]: p1BGK0nb022717: to=<jamie@onthemarcmedia.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:06, xdelay=00:00:06, mailer=esmtp, pri=123883, relay=inbound.mailwise.com. [72.35.23.4], dsn=2.0.0, stat=Sent (OK id=1PnvhH-0005VO-5p)

    Please send this to your email provider and ask them to find out what happens to this email.