Sub-user: Can't see submission data.

  • Profile Image
    deniselallan
    Asked on January 30, 2018 at 07:56 AM

    Hi,

    Please can you help.  I am a sub user with all permissions.  I can't see the data in the view submissions and therefore I can't export the data into an excel spreadsheet.

    Please can you let me know how to fix this.

    Thanks

    Denise

  • Profile Image
    ashwin_d
    Answered on January 30, 2018 at 10:18 AM

    That is because you have enabled "Europe Datacenter" option in you account. I would suggest you to please uncheck "Europe Datacenter" option in your "Account >> Data" page and that should solve your problem. Please check the screenshot below:

    1517325446EU.gif

    Hope this helps. 

    Do get back to us if you have any questions.