What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What does the auto-reply e-mail send to the recipient?

    Asked by invitetoserve on February 10, 2011 at 03:52 PM

    We are using Jotform to do regristration for an event, and would like to auto-respond to the person a copy of the form so that they can print it out in order to complete the registration via snail-mail. Does the auto-reply setting for the jotform do that, or is it merely a thank-you for submitting the form?

  • Profile Image

    Answered by ttu-nsbe on February 10, 2011 at 04:57 PM

    You can create whatever you would like for the auto-reply e-mail to say. I believe the default is the info that the user entered.

  • Profile Image
    JotForm Support

    Answered by abajan on February 10, 2011 at 09:13 PM

    Invitetoserve, you can set the auto-reply to show users how they answered the various questions in the form. However, it will be in a tabulated format and not look like the original form. A good idea might be to include a print button in your form so users have the option to print the form before submission.

    To include a print button, open your form in your form builder window and click anywhere within its Submit button field. In the toolbar above the form you will see a button named Print Button. When you click it to turn it on (as shown bellow), a print button will apear to the submit button's right.

    However, getting back to your specific question, what ttu-nsbe stated is correct. If you want the auto-reply to show the user what was entered, just leave the message as is.

    If you wish to personalize the response, those tags you see in the Compose Email window can be used in interesting ways. For instance, if the user's name is Sally, instead of just mirroring what she filled out in the form, you can have the email greet her with Hi Sally! Thanks for filling out my form. To do that, find the tag for the user's full name. If it's {fullName1}, the first name will be {fullName1:first}. So to have the message say Hi Sally (or Bob or whatever the user's first name happens to be) just put Hi {fullName1:first}