No encryption key received.

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    Asked on January 30, 2018 at 10:43 AM

    I'm trying to read a submission that I inadvertently encrypted.  I did your "recommeded search" for the key on both my pc and my phone.  No luck.  I can't open or read it.  Please help.  This is important info.  I'm never encrypting a form again.

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    Answered on January 30, 2018 at 11:48 AM

    We are very sorry but there is no way to decrypt that submission if you don't have the key.

    See the following article for more information on Encrypted Forms.

    Encrypted Forms and How to Use Them

    We are sorry for the inconvenience.

    Let us know if you have further questions.